Emails & One-Time Passwords

What is an OTP?

A One-Time Password (OTP) is a short, secure code we send to your email for verification during login, registration, or password recovery. OTPs are valid for 5 minutes.

Didn’t Receive the Code?

If you're not seeing the email, try the following:

1. Check your spam or junk folder
2. Make sure your inbox isn't full or auto-sorting
3. Wait a minute — email delivery can occasionally be delayed

Still having trouble? Use the Message Center and we’ll assist you directly.

Why Am I Asked Again?

You may be prompted for a new OTP if you're logging in from a new device, have recently cleared your browser cookies, or haven't signed in for a while. This ensures your account stays secure.

Code Expired?

OTPs expire after 5 minutes. If yours has expired, return to the login or registration page to request a fresh one.