Privacy and Policies

Our Commitment to Your Privacy

At URBN Hub, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share your data. By using our platform, you agree to the terms outlined in this policy.

Information We Collect

We collect various types of information to provide you with a seamless and personalized experience. The data we collect includes:

• Personal Information: Such as your name, email address, phone number, and business details.
• Usage Data: Information about how you interact with our platform, such as login history, page views, and actions taken.
• Payment Information: Billing details if you subscribe to our premium services, including payment methods, billing address, and transaction history.

This information is used solely for the following purposes:

• To provide, personalize, and improve our services.
• To send transactional emails (e.g., account updates, login instructions, alerts).
• To comply with legal and regulatory obligations, including fraud prevention.
• To send you promotional materials and updates if you have opted in to receive them.

Data Retention

When you delete your account, we permanently remove all your personal information from our live database. We do not maintain separate user-level backups, so once it’s gone, it’s gone.

Legal Holds

We do not retain your data for tax or other legal purposes on your behalf—you remain responsible for your own record-keeping and compliance.

How We Protect Your Information

We take data security seriously. Your personal information is protected through a combination of technical, administrative, and physical measures to prevent unauthorized access, use, or disclosure.

• Data is encrypted during transmission using SSL encryption.
• Access to your personal data is restricted to authorized personnel only.
• Regular security audits are performed to identify and mitigate risks.

Third-Party Services and Data Sharing

We may share your information with trusted third-party providers to support the functioning of our platform and services. These providers follow strict data protection standards, and we ensure that they only access the information necessary for their services. Third-party services include:

• Stripe: For secure payment processing and billing management.
• AWS: For secure file storage and data backup.

We will never sell or rent your personal information to third parties for marketing purposes without your consent.

Your Data Protection Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise any of these rights, please visit the Message Centerand submit your request. Our support team will respond promptly to your inquiry.

• Access: You can request a copy of the data we hold about you.
• Correction: You can request updates or corrections to any inaccurate data.
• Deletion: You can request to have your data deleted, subject to legal obligations.
• Portability: You can request a copy of your data in a machine-readable format for transfer to another service.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our platform and enhance your user experience. Cookies are small text files stored on your device that help us track your interactions with our services. You can manage your cookie preferences through your browser settings.

We do not collect any analytics data on the URBN Hub application (demo.urbnhub.ca). To see our marketing-site analytics and cookie details, please visit urbnhub.ca and check the links in the footer.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes through email or a prominent notice within your dashboard.